Performance Excellence Models
Overview
Objectives:
After completing this course, the student will be able to:
1. Understand importance of overall performance management in organizations
2. Design performance measurement systems for various organizational functions
3. Understand various models and frameworks of performance excellence and how they can be used for improving performance
Contents:
Understanding the concept of performance, multidimensionality of performance, evolution from financial measures of performance to more holistic measures of performance, financial performance, operational performance, HR performance, marketing performance,
understanding measures and KPIs, Analytical Hierarchal Process for creating a measurement system,
Balanced Scorecard Approach to Managing Performance, From TQM to Excellence,
Malcolm Baldridge National Quality Award Criteria,
European Foundation for Quality Management Criteria,
Deming Prize and Deming Grand Prize Criteria, Excellence Models around the world.
Special challenges in performance management in era of turbulent change, Strategic Intelligence, Learning, Alignment.
Credit hours/ Marks:- 3
2. Business performance measurement: Unifying theory and integrating practice; latest edition; Neely, A.; Cambridge University Press.
3. Managing Performance in Turbulent Times; latest edition; Neely, A & Barrow, E. Wiley, Hoboken.
4. MBNQA Document Published by ASQA
5. EFQM Excellence Model Document Published by EFQM
6. Deming Prize document published by JUSE