Main Page > MS Total Quality Management (TQM) (Self-Supporting/Evening) > Operations Management
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Operations Management
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Objectives: After completing this course, the student will be able to: 1. Understand and appreciate importance of operations management in manufacturing and service organization 2. Understand various design decisions involved in operations management 3. Understand and apply planning techniques for operations management Contents: Introduction to the Subject: Operation Strategy and Competitiveness, Types of Manufacturing operations, Types of manufacturing companies. Operation Strategy: Operation Competitive dimensions, Order Winner and Qualifier, Concept of product life Cycle, Productivity (Partial & Multifactor). Application of Learning Curves: Individual learning, Organizational learning, Plotting learning curves, Guidelines for learning. Process Analysis: Process analysis, Process flowcharting, Types of Processes, Measuring process performance, Process throughput time reduction. Job Design and Work Measurement: Job design decision, behavioral considerations in Job Design, Physical consideration in Job Design, Work methods, Work measurement techniques. Product Design and Process Selection: Product design process, Designing for the customer, Value analysis, Design for manufacture, Design for assembly, Process selection, Product process matrix. Manufacturing process flow design. Global joint ventures and Global design strategy. Strategic Capacity Management: Capacity management in operations, Capacity planning concepts, Capacity focus, Capacity planning Decision trees to evaluate capacity alternatives. Inventory Control: Purpose of Inventory, Inventory cost, Inventory systems, P and Q models, Establishing safety stock levels, Miscellaneous systems and issues, ABC Inventory planning. Material Requirement Planning: MRP tables, Master Production Schedule, Time fences, MRPII. Importance of Services Sector, The Nature of Services, Designing the Service Enterprise, New Service Development, Service Quality, Supporting Facility and Process, The Service Encounter, Service Facility Location, Managing Capacity and Demand, Managing Waiting Lines, Service Supplier Relationships Quantitative Models for Service Management (Capacity Planning and Queuing Models, Forecasting Demand for Services, Managing Service Inventory) |
| Credit hours/ Marks:- 3 |
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